Sonoma Legal
Process Server
Santa Rosa, CA
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Specialties & Services
Service Areas
About
Service Cities
Sonoma County, California
Serves Santa Rosa, Petaluma, Rohnert Park, Windsor, Healdsburg, Sonoma, Cloverdale, and Larkfield-Wikiup and 30 more nearby cities.
Reviews
6 reviews
They are awful. It takes them over a month to get back on line only. They never
They are awful. It takes them over a month to get back on line only. They never contact you. They send you emails that you do not understand.. I give them a zero.
This review was left on Yelp and was not independently verified by NearbySpy
via YelpFormal Complaint Against Sonoma Legal LLC - Failed Services, Verbal Abuse, and D
Formal Complaint Against Sonoma Legal LLC - Failed Services, Verbal Abuse, and Deceptive Business Practices I hired Sonoma Legal LLC for two critical legal support services: process serving and a skip trace. Neither service was properly completed. The process server was ultimately unable to complete the serve, despite assurances from the company. After weeks of delays and vague updates, I was left scrambling to make alternate arrangements--time and money wasted, and my legal matter delayed because of their failure. The skip trace was even worse. I paid in full, then heard nothing for months. I emailed repeatedly. I called numerous times. Only after aggressively following up did someone respond--and even then, I was told to email again so they could "take care of it." I complied. Nothing happened. To this day, I have not received the skip trace I paid for. The worst part of this experience was the appalling treatment I received when I finally demanded accountability. Brandon Heffelfinger, who appears to run the company, screamed at me over the phone, berating me simply for asking for the service I paid for or a refund. His behavior was aggressive, unprofessional, and completely out of line. When I informed them I had hired someone else to complete the work they failed to do, I was threatened with being blacklisted from other process servers in the area. This kind of conduct is not just unethical--it borders on coercive. Their voicemail says you'll get a call back within thirty minutes. That never happened. Emails are routinely ignored. If you don't chase them down, you'll be ghosted. Sonoma Legal LLC made a difficult legal situation even more stressful. They failed to complete both services, communicated poorly (when at all), and treated me abusively when I voiced concern. I strongly urge others not to do business with this company. They are unreliable, unprofessional, and hostile when held accountable.
This review was left on Yelp and was not independently verified by NearbySpy
via YelpI wish I had seen these reviews instead of just the ones on Google. My experienc
I wish I had seen these reviews instead of just the ones on Google. My experience has been exactly the same. Initially, I got a quick response - it's amazing how quickly people respond to get business, and how much slower when you're looking for results. When you call and leave a message, the recording promises a response within thirty minutes and suggests sending an email. I have tried both only to be ignored in two ways. So far I have only gotten responses days later or when I've said that I'll take my business elsewhere. After the second time waiting days for a promised response, I followed through on my own promise and hired someone else. When I shared that with them, they threatened to blacklist me to all the other process servers in the area. Please, don't hire this company, and definitely don't bother with rush service if you do.
This review was left on Yelp and was not independently verified by NearbySpy
via YelpVery poor communication. No one picks up the phone. Emails go unanswered. Don't
Very poor communication. No one picks up the phone. Emails go unanswered. Don't waste your time and money with this "business". I wish I didn't.
This review was left on Yelp and was not independently verified by NearbySpy
via YelpPoor communication, low quality service. They take your money and run then do no
Poor communication, low quality service. They take your money and run then do not return calls and emails. DO NOT USE THEM!
This review was left on Yelp and was not independently verified by NearbySpy
via YelpI paid for two services. One was a process serving, and the other was a skip tra
I paid for two services. One was a process serving, and the other was a skip trace. The process serve went fine, but the trace was awful. I paid for the service and it took me months to get a response. I only got a response after calling multiple times. When I called they told me to take additional steps like emailing them (despite having already emailed several times) so they could take care of it. They then told me they would handle it. They still didn't and never got back to me, and still haven't to this day despite charging me for the service! This caused me to have to delay my court date, tons of headaches.
This review was left on Yelp and was not independently verified by NearbySpy
via Yelp