Privacy Policy

1. Introduction

NearbySpy Inc ("NearbySpy," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use the Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide when using our Service, including:

• Account Information: Name, email address, phone number, password, and profile details
• Investigator Profile Information: Business name, license numbers, certifications, service areas, specializations, business address, and professional credentials
• Communication Data: Messages sent through our messaging system, inquiries, and correspondence with us
• Payment Information: Billing details for premium services (processed securely through third-party payment processors)
• User Content: Reviews, ratings, photos, and other content you submit to the Service

2.2 Information Collected Automatically

When you access the Service, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, search queries, and other actions taken on the Service
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you choose to connect your account), public databases, and marketing partners.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain the Service: Create and manage accounts, display investigator profiles, facilitate messaging between users
• Improve User Experience: Personalize content, improve search functionality, and enhance Service features
• Communication: Send account notifications, respond to inquiries, provide customer support, and send marketing communications (with your consent)
• Security and Fraud Prevention: Detect and prevent fraudulent activity, abuse, and security threats
• Analytics: Analyze usage patterns, measure Service effectiveness, and conduct research
• Legal Compliance: Comply with legal obligations, enforce our Terms of Service, and protect our rights
• Business Operations: Process payments, manage subscriptions, and conduct business administration

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Public Profile Information

Information in investigator profiles is publicly visible to all users of the Service. This includes business name, service areas, specializations, credentials, and any other information you choose to include in your public profile.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Email service providers
• Analytics providers
• Customer support tools

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement or government agencies
• To protect our rights, property, or safety, or that of our users or the public
• To enforce our Terms of Service or investigate potential violations

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Messaging Privacy

Messages sent through our platform are stored on our servers to facilitate communication between users. While we do not routinely monitor message content, we reserve the right to access messages for the following purposes:

• Investigating reported violations of our Terms of Service
• Responding to legal requests or court orders
• Preventing fraud, abuse, or illegal activity
• Improving Service functionality and user experience

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Messages: Retained for the duration of your account and up to 90 days after account closure
• Transaction Records: Retained for at least 7 years for accounting and legal compliance
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your information in a structured, machine-readable format
• Opt-Out: Opt out of marketing communications and certain data processing activities
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in Section 14. We will respond to your request within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To submit a request, email us at contact@nearbyspy.com or call 800-901-3344.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the Service. Types of cookies we use include:

• Essential Cookies: Necessary for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

11. Third-Party Links and Services

The Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

13. International Users

The Service is operated in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to the transfer of your information to the United States.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on the Service and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

16. Your Consent

By using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.