Contact form reasons and what to include

The contact form is the official way to reach NearbySpy support. This article explains the reason categories, what to include in your message, and a couple of small details that make sure your form actually goes through on the first try.

When to use the contact form

Use the contact form for anything that needs a human at NearbySpy:

A bug that is blocking you from finishing a task.
A billing question, such as a charge you do not recognize.
A claim that has not completed after the usual review window.
A trust and safety concern about a profile, a review, or a Case.
A request to suggest a feature or a new Help Center article.
A media or partnership inquiry.

For quick how-to questions, search the Help Center first. For everything else, the contact form is the right place. See Using the Help Center index and articles.

Choosing a reason

The form asks you to pick a reason category. The categories route your message to the right team. Pick the closest match. Choosing a slightly wrong category will not lose your ticket, but the right category usually means a faster reply.

What to include

What you were trying to do, in one or two sentences.
What happened instead.
Where it happened. The full URL is ideal.
Any error message you saw, copied as text rather than screenshotted when possible.
Whether the issue happens every time or only sometimes.
Your role at the time, such as Client, Investigator, or signed-out visitor.

Tickets with this much context are often resolved on the first reply.

Attachments

Add a screenshot if it shows the issue clearly. Do not include sensitive Case content in screenshots. Crop or redact identifying details before uploading.

About retries and the security check

Each visit to the contact form uses a short security token, sometimes called a nonce, to confirm the form was loaded fresh from NearbySpy and not replayed by a script. This is automatic. You should not have to think about it. If you ever see a message asking you to refresh and try again, it is usually because the page was open for a long time and the token expired. Refresh the page, fill in the form, and submit. See Why a contact form may ask you to retry.

Response times

Most tickets receive a first reply within one business day. Trust and safety reports are prioritized. Billing and account access issues are next. Feature requests are read carefully but may not get an individual reply.

Other ways to give feedback

For quick in-product feedback, you may have a dedicated widget inside the dashboard. See In-app feedback vs filing a support ticket.